Monday, December 04, 2006
siyu is feeling highly bitchy:yesterday me and jeff went to Raku Ninja at citylink mall. its tucked at some conspicuious corner along citylink. anyways, thou the food was good, the service sucked.
1. they forgot my order of a salad. and when i asked them nicely for it, some waiter who happened to be zooming past went "its coming". so i kept my hopes high
2. after waiting for a dreadfully long time, i took concrete action by asking for my salad (to begin with, it really perplexed me that they served my unagi don BEFORE my salad. strange isnt it, considering they are supposed to be more up-market.pfff)
3. THEN, they realized that they didnt even see my order for the salad, and profusely apologized for it. Instead, they offered to give me the salad complimentary. and so i waited...
4. after another long wait, the salad still never came. and i hadta ask another confused waiter when is it coming along. after he eventually found the prev. waiter, they still havent prepared my food. and to make things worse, the prev. waiter had already decamped to the restaurant's staff room to slack.
HELLO SUCH INSINCERE SERVICE RECOVERY??!?!!!! it blights my mouth so much to even say its anywhere near service recovery.
(ohyes, im engaging in negative word of mouth woohoo. prof cindy, be proud of me!)