Saturday, September 09, 2006
on retrospect:Armani Exchange has really snooty sales assistants. specifically the one in Taka. well, by and large, ever since i patronized a/x it has always been the case, and i havent been proven wrong. its strange, even with the upcoming IMF delegates trotting into sunnyland singapore to spend their big bucks, they've still not suck it up.
1st peevish encounter:
i saw this damn yummy top that was a luxurious red and was contemplating whether i should try it or not before deciding to put it back onto the rack. before i even managed to put it back onto the rack (like 2cm away), the sales assistant just snatched it off and promptly chucked it back into its original position.
WAHLAU EH i mean a/x seriously dont have to be so freaking anal about the few milimetres that each hanger has to be away from each other right. whatsup man. being meticulous????? its ironic that a/s is so meticulous about their hangers and its distance when they so dont even give a fat damn about customers who need help with sizes, alterations in changing rooms. and im not even asking them to try striking up a conversation/exchange plesantries. its such elemetary demands of good service and a/x is so freaking frugal about it. pfFffFff.
2nd peevish encounter:
as i walked on, when this lady with a LV bag asked for help with sizes at the t-shirt area, this specific sales assistant absolutely scampered up to her like a puppy fawning all over her. EWWWW. just for a bloody LV bag with ostentatious prints all over, HELLO???!?! i was carrying a damn Coach for godness sake, cept for the fact that no big "C" stamped all over my tote. (ok fine i got a lil irrational here HAHAHA.) Irrationalities aside, i really think a/x should reconsider or at least pay more attention to what kind of people they are employing. Club21 HR department, yes?
Club21/Christina Foo/Ong Beng Seng, i urge you with utmost sincerity to restructure your criterion for employment or at least, enforce some basic form of service training - put GEMS to good use. I worked (or am still working) in the serivce line, and i understand how difficult some customers are, but hey, i dare say ive NEVER been mean to any sales assistant since. Service at A/X have been lousy 3 years ago, and it still stinks. and the good service at other boutiques acutely juxtaposes this piercing contrast in service attitude.
my conclusion?
abysmal.